Do you have a question?
Are Rose du Château roses real?
Definitely, yes. All of our roses are real - not artificial.
How soon can I have my order delivered?
We pride our selves on having the fastest delivery time in Europe, using UPS EXPRESS courier! All orders placed before 1.00 pm, Monday-Friday will be shipped the same day (or at a later date chosen by the Customer). Any orders placed after 1:00 pm or on weekend and public holidays will be processed on the following working day (or at a later date chosen by the Customer). We can not guarantee the delivery date of a particular day but we provide estimated delivery time :
Austria - 2 working days
Belgium - 2 working days
Bulgaria - 4 working days
Croatia - 4 working days
Czech Republic - 2 working days
Denmark - 2 working days
France - 3 working days
Greece - 5 working days
Spain - 4 working days
Netherlands - 3 working days
Ireland - 4 working days
Luxemburg - 2 working days
Germany - 2 working days
Poland - 2 working days
Portugal - 4 working days
Romania - 3 working days
Slovakia - 2 working days
Slovenia - 3 working days
Sweden - 3 working days
Hungary - 2 working days
Great Britain - 3 working days
Italy - 3 working days
Can I track my order?
Of course! We send the order always by UPS WORLDWIDE EXPRESS, which is fully trackable so you can know exactly where your package is. We have a dedicated transport system that in concert guarantees fresh flowers of the highest quality delivered right to your doorstep.
Eternity Roses - How does it work?
Eternity roses are a novelty on the market. These flowers are alive and due to the stabilization process retain their color and shape up to 2 years. They do not require any care. Moreover, it is a great surprise for allergy sufferers - roses are free of allergenic pollen. They are perfectly fitted into places such as boutiques, hotels, restaurants, and medical facilities because they do not require watering and what is more important do not fade. It is, therefore, a very good investment and elegant decoration also.
What are the shipping costs?
Because we have to provide the best and the fastest courier services, shipping costs within the EU are 15 EUR.
How do I place an order?
First, decide on the color and size of the box that is best for you, then choose the color of the roses that you would like to order. After you’ve made your choices simply click ADD TO CART, you can then continue shopping, or click ORDER NOW on the right side of the page to continue with the purchase. Click PLACE AN ORDER and fill out all the necessary information including your method of payment.
Do I have to create an account to order the flowerbox?
If You don't want to have an account, You can place an order without doing it. It is fast and You just need to fill in all necessary shipping data.
How can I pay for the flowers?
You can pay by credit/debit card by PayPal or SOFORT. All transactions are secure (and absolutely safe for our customers).
Can I have the flowers delivered to an address at a particular time?
Definitely! All you need to do is give us the address you want the flowers to be delivered to, and the estimated time – and we’ll do the rest!
How to care for the flowers?
Eternity roses do not require any watering. You do not have to take care of them, just remember not to keep it in the humid place, or in the sun.